Frequently Asked Questions

What are my transportation/parking options for getting to and from the tour?

Upon registration you will receive an email with the address of the starting point of the tour.  All start and end points are accessible by the electric shuttle, Uber, taxi, city bike, and walking. There are public parking lots near all points of the tour. The free electric shuttle is a great option to get from one end of town to the other.

What should I bring on the tour?

Our tour will happen rain or shine, so be sure to take a look at the weather forecast before heading out.  This is an active tour and we will be on our feet quite a bit, so wear comfortable walking shoes.  Bringing a water bottle and an energy snack is also a good idea.

Are there minimum age requirements to tour?

You must be 14 or older to participate in the tour.  Please note that we cannot accommodate infants carried by an adult since we will be riding in Uber vehicles during the tour.

What’s the refund policy?

A full refund will be issued up to 7 days before the event date. Full refunds will be issued if the tour is cancelled due to dangerous weather conditions or for any other unforeseen reason.  You will be notified via email if the tour has to be canceled.

When should I purchase my tickets?

We recommend you purchase your tickets by the Wednesday prior to your selected tour date to ensure the tour is not canceled due to low turnout.

How can I contact the organizer with any questions?

Feel free to email us at info@newsouthtourco.com